We have a 30 day return policy. This means that if you are not completely satisfied with your online purchase, you can return it for a refund within 30 days of purchase.
Remember that you must contact us first in order to return the product and be eligible for a refund.
We accept returns under the following conditions:
- You must contact us first to return the product.
- The item is not damaged or defective by you.
- It did not exceed 30 days.
- Products must be new and in resalable condition.
- Have a valid reason for return.
When contacting us, please include the following information (REQUIRED):
- Number
- Proof of purchase
- Reason for return (briefly describe details)
Our returns department will carefully review all information, so please provide accurate, truthful and valid information.
After the investigation, you will receive an email from us at the email address you provided for verification.
REFUND
The refund will be issued to your original payment method.
If you wish to receive a refund on another payment method, please contact us so that we can process the refund on this method. We do not cover additional charges for other payment methods, so any additional charges will be deducted from the refund.
Please allow up to 5 business days for the refund to be processed after we have successfully received your products.
Depending on your bank, the refund may take some time to appear in your account.
EXCHANGE
We offer an exchange. However, if an exchange product is not available in stock, the customer will have to wait for it to be restocked or request a refund.
DAMAGE/DEFECTIVE
We carefully check each product before shipping, but sometimes incidents may occur during transport. If you receive damaged or defective products, try to refuse delivery or contact us within 5 days of receipt. We will take action immediately.
PURCHASE AS A GUEST
We offer guest shopping, which means that customers can shop on our site without registering. However, this return and refund policy also applies to guest purchase.
CANCELATION
To cancel any order, please contact us within 6 hours of purchase. We will then immediately take the necessary measures.
Business Name: Buycloh
Phone: +447457413397
Email: support@buycloh.com
Address: 18 Western Rd Leicester LE3 0GA United Kingdom
